Terms of Service

Last updated: March 2026

1. Service Provider

Open SIEM Deployer (hereinafter "OSD" or "the Service") is operated by Shelaon Partners, a cybersecurity consulting firm registered in France.

Website: shelaon.com
Contact: support@shelaon.com

2. Nature of the Service

OSD is a deployment automation platform that provisions Wazuh SIEM instances on Hetzner Cloud infrastructure. OSD acts exclusively as an automation layer on top of Hetzner's cloud services.

OSD is not a hosting provider. The infrastructure is provided by Hetzner Online GmbH ("Hetzner"), a German cloud provider. By using OSD, you acknowledge that:

• Your server is hosted on Hetzner Cloud infrastructure in the European Union (Germany and/or Finland).
• Hetzner's own Terms of Service and Acceptable Use Policies apply in addition to these terms.
• Hetzner is ISO 27001 certified and operates GDPR-compliant European datacenters.
• OSD is not responsible for Hetzner infrastructure outages, hardware failures, or any incident originating from Hetzner's platform.

3. Service Level Agreement (SLA)

OSD targets a 99% uptime SLA for the deployment automation platform. This SLA covers:

• The OSD website and ordering system availability.
• Automated deployment pipeline functionality.

This SLA does not cover:

• The provisioned Wazuh server itself — once deployed, uptime depends on your server configuration and Hetzner's infrastructure.
• Outages caused by Hetzner Cloud maintenance, incidents, or force majeure.
• Issues caused by the customer's own actions (misconfiguration, security incidents, etc.).

4. Customer Responsibilities

The customer is fully responsible for the security, maintenance, and administration of their deployed server. This includes but is not limited to:

• Changing default credentials immediately after deployment.
• Maintaining system updates and security patches.
• Configuring and hardening firewall rules for their specific environment.
• Managing Wazuh agent enrollment and configuration.
• Ensuring data backups are adequate for their needs.
• Complying with applicable laws and regulations regarding data processed by their Wazuh instance.
• Not exceeding the purchased agent count. The server is sized for the number of agents selected at purchase. Connecting more agents than provisioned may cause performance degradation or instability of the SIEM instance.

OSD provides an initial hardened deployment with pre-configured firewall rules and automated Wazuh installation. Beyond this initial deployment, OSD assumes no responsibility for server security or data integrity.

5. Pricing & Payment

All prices are displayed in Euros (EUR), exclusive of applicable taxes (VAT). Payments are processed securely via Stripe. Subscriptions are billed monthly. Accepted payment methods include credit/debit cards and SEPA direct debit.

Pricing is based on the number of agents and the selected tier:

• POC (1–4 agents): From €15/month.
• Starter (5–25 agents): From €24/month base + per-agent fee.
• Growth (26–100 agents): From €48/month base + per-agent fee.

Optional add-ons: Dedicated IPv4 (+€2/month), daily backups (+30% of server base cost). Storage volumes are provisioned according to your agent count. If a backup restoration is required, additional fees may apply, up to a maximum of €70 per restoration.

For deployments exceeding 100 agents, please contact support@shelaon.com for a custom quote.

Prices are subject to monthly revision based on changes in underlying infrastructure costs (hosting, bandwidth, storage) and innovation-related investments (platform improvements, security updates, new features). Customers will be notified at least 15 days in advance of any price change via email. Continued use of the service after the effective date of a price change constitutes acceptance of the new pricing.

6. Log Retention

The default configuration provides storage sized for 90 days (3 months) of log retention, based on Wazuh's recommended capacity per agent type. For extended retention requirements beyond 90 days, contact us for a custom quote with additional storage provisioning.

7. Server Upgrades

Server upgrades (increasing capacity, adding storage) must be requested through our support team at support@shelaon.com. Self-service upgrades are not available at this time.

8. Data Protection (GDPR)

All servers are deployed exclusively in European Union datacenters operated by Hetzner (Germany / Finland). Hetzner is ISO 27001 certified and GDPR compliant. Your data never leaves the EU.

OSD collects the following personal data for service delivery:

• Name, email address, and company name (for account management and communication).
• FQDN and SSH public key (for server deployment configuration).
• Payment information (processed and stored by Stripe — OSD does not store payment card details).

OSD does not access, process, or store any data that transits through your Wazuh instance (logs, alerts, agent data). All such data resides exclusively on your Hetzner server.

9. Privacy Policy

For detailed information about how we collect, use, and protect your personal data, please refer to our Privacy Policy. In summary:

• We process personal data only for service delivery and communication.
• Payment processing is handled by Stripe Inc. under their own privacy policy.
• Infrastructure is provided by Hetzner Online GmbH under their privacy policy.
• You may request data access, correction, or deletion by contacting support@shelaon.com.

10. Limitation of Liability

OSD is provided "as is." To the maximum extent permitted by law:

• OSD's total liability is limited to the amount paid by the customer in the 3 months preceding the claim.
• OSD is not liable for indirect, consequential, incidental, or special damages.
• OSD is not liable for data loss, security breaches, or unauthorized access resulting from the customer's configuration or third-party infrastructure failures.
• OSD is not responsible for Hetzner infrastructure incidents.

11. Cancellation

Subscriptions may be cancelled at any time by sending an email to support@shelaon.com. Upon cancellation:

• The subscription will not renew at the next billing cycle.
• Once the subscription is cancelled, the server and all associated data (logs, configurations, volumes) are permanently deleted. This action is irreversible.
• The customer is solely responsible for exporting any data before requesting cancellation.
• The customer is solely responsible for any misconfiguration of their server during the subscription period.

12. Governing Law

These terms are governed by French law. Any disputes arising from the use of OSD shall be subject to the exclusive jurisdiction of the courts of Valence, France.

13. Trademark Notice

Wazuh is a registered trademark of Wazuh, Inc. OSD (Open SIEM Deployer) is not affiliated with, endorsed by, or sponsored by Wazuh, Inc. OSD is an independent deployment automation service operated by Shelaon Partners. All references to Wazuh in this website are for descriptive purposes only, to identify the open-source software that OSD deploys.